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How to Stay With Us

Bright young boy smiling and enjoying a meal at Ronald McDonald House Southeast, surrounded by colorful tableware, with a warm and welcoming atmosphere in the background.

Rules & Expectations

To help create a safe, welcoming, and supportive environment for every family, we ask that you review our Rules & Expectations. Inside, you’ll find important information on safety and security, guest responsibilities, community living, privacy, and more.

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Eligibility

  • Our House in Rochester provides temporary lodging for families with a patient age 18 years or younger who is receiving care at Mayo Clinic
  • The patient must be receiving medically necessary ongoing care and be either inpatient or an active outpatient with a minimum of four appointments per week
  • Families must live outside Olmsted County and cannot be a resident of Olmsted County at any point during their stay
  • All new families seeking medical care for each child must obtain a referral from Mayo Clinic Social Work Department

Anyone staying or visiting our House must be infectious disease-free for 21 days.

We do not take reservations because families with ill children are often not able to predict when their care will end.

For all new families (who have never stayed with us before), please read and follow the steps outlined below to allow us to best serve you upon your arrival in Rochester.

How do I stay at the House?

New Guest Families:

  • All new families need a referral from a Mayo Clinic Social Worker.
  • Once the referral has been submitted, you will be placed on our list to stay.
  • You will receive a registration link from the Ronald McDonald House via email.
  • This registration is required to be completed in order to stay.
  • When a room becomes available on the date you’ve requested to stay, a House Manager will contact you.

Former Guest Families:

  • Please contact a House Manager for the registration link.
  • This registration is required to be completed in order to stay.
  • Once the registration has been completed and submitted, you will be placed on our list to stay.
  • When a room becomes available on the date you’ve requested to stay, a House Manager will contact you.

Ronald McDonald House Southeastern MN and Western WI office hours are 8 a.m. – 9 p.m., Sunday thru Saturday. If you will be arriving after 7:30 p.m., please contact the House Manager so we may assist with confirming lodging accommodations.

Ronald McDonald House Southeastern - Volunteers preparing and packing meals in a community kitchen to support families of children receiving medical treatment.
Succulent plants being arranged in small pots at a community event or donation center.

How to Receive a Referral

  • If your child is receiving outpatient care, you can obtain the referral from a Mayo Clinic Social Worker; you can reach a Social Worker by calling Mayo Clinic Social Work at 507-284-2131
  • If your child is inpatient, you can ask for the Unit Social Worker or the On-Call Social Worker to have the referral completed while your child is in the hospital
  • A release of information with a required signature must be completed as a part of the referral
Helping children at Ronald McDonald House Southeastern with a meal outdoors during daytime black and white photo.

How do I plan ahead?

Families are encouraged to have a backup lodging plan in place. Ronald McDonald House Southeastern MN and Western WI has developed partnerships with local hotels that offer discounted rates for families who are in the process of getting a room at our House.

Hotel Partnerships

Ronald McDonald House Southeastern MN and Western WI has developed partnerships with local hotels that offer discounted rates for families who are in the process of getting a room at our House. Families are encouraged to have a backup lodging plan in place. 

Please contact a House Manager for the Hotel Guide password.

Additional Resources

If you are staying offsite for your child’s medical care, we are still able to offer you and your family a bag of food and activities that we hope will help you during your stay in Rochester. Please reach out to a House Manager for more information.

Other lodging options that are community living-type settings similar to our House in Rochester are:

  • Nazarene Well House (507-282-6792)
  • House of Compassion (507-289-6025)
  • Serenity House Network (507-273-0470)

Mayo Clinic Resources

Mayo Clinic Social Workers may be able to help connect you with appropriate resources for your visit. You can reach a Social Worker by calling Mayo Clinic Social Work at 507-284-2131.

Mayo Clinic offers a Patient Travel Service, which can either be reached by email at [email protected] or by phone at 763-852-5501 or 866-551-3392. They can help with travel needs relating to: new airline reservations, changes to existing travel itineraries, hotel and car reservations, ground transportation (shuttles), and other Mayo patient discounted rates that are available.

Lastly, Mayo Clinic has a Concierge Service which can help direct and answer additional questions regarding other lodging options, transportation, things to do, local and regional attractions, etc. They are available in the Mayo Building, Lobby Level Office, by email [email protected] or by phone at 507-538-8438.

If you have any further questions, please feel free to give us a call at 507-282-3955.

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